Help Center
Step-by-step help for candidates and workplaces on DailyJob.pk: accounts, applying, Resume Lab, the Hiring Desk, billing and security.
Welcome to the Help Center, the place to go when something on DailyJob.pk is not working the way you expected. Start with the section that matches you; if the answer is not here, the last section tells you how to reach a person.
Getting started
Creating an account
Choose Join on the home page or in the app, enter your name and your mobile number or email, and confirm the one-time code we send. You can browse the Career Feed without an account, but you need one to apply, save roles or use Resume Lab. Workplaces register separately through the Hiring Desk.
Signing in and passwords
You can sign in with a password or a one-time code. Forgotten your password? Choose Forgot Password and follow the link we email or text you. If your number has changed, write to us with your old and new numbers and we will verify you another way.
For candidates
Finding the right roles
Use Explore Opportunities to filter by city, category, experience, work mode and salary. Smart Picks on your My Journey page suggests roles based on your profile and history, and improves as you complete it. Save a search to receive alerts by email or WhatsApp when new matching roles arrive.
Applying
Open a role, read it fully, choose a resume from Resume Lab or upload one, add a short cover note if you like, and submit. Your application appears under Applications in My Journey with its status: sent, viewed, shortlisted, interview, declined or hired. Workplaces update these statuses themselves, so timings vary.
Resume Lab
Resume Lab helps you build a clean, readable resume from your profile, with templates suited to Pakistani hiring. You can keep several versions, download PDFs and attach any version to an application. AI suggestions must be checked before you use them; see the Job Seeker Terms.
Advantage Pass
The Advantage Pass is an optional membership that adds premium templates, profile highlighting in Smart Picks and priority support. Prices are on the Memberships page and payment is by bank transfer. Read the Refund Policy before buying.
For workplaces
Verification
After registering, complete your workplace profile and submit verification documents from the Hiring Desk. Most reviews finish within two working days. You can draft vacancies while you wait but cannot publish until verified.
Publishing a vacancy
Choose Publish a Vacancy, fill in the role details, and either write the description or generate a draft to edit. Preview, then publish. Listings must meet the Content Policy. You can pause, edit or close a role at any time.
Managing candidates
Applications arrive in your pipeline, where you can shortlist, message, schedule interviews and record outcomes. Candidates see status changes, so keeping the pipeline up to date is the kindest thing you can do. Talent search and featured placements depend on your plan.
Billing
Orders, bank details, transfer confirmation and invoices all live under Billing in the Hiring Desk. Plans activate once we match your transfer.
Account and security
Two-factor login, notification preferences, data export and account deletion are all under Settings. If you see activity you do not recognise, change your password and email us immediately. Our Safety Center covers scams and how to avoid them.
Still stuck?
Check the FAQ, then email support@dailyjob.pk with a description of the problem, your account email or number, the device and browser you are using, and a screenshot if possible. We reply within two working days, faster for anything involving safety or payments.
General
What exactly is DailyJob.pk?
DailyJob.pk is Pakistan's Daily Career Marketplace. Every day, Workplaces across the country publish new Opportunities here, from entry-level Roles in Multan and Faisalabad to senior positions in Karachi, Lahore and Islamabad and remote work you can do from anywhere. You can Explore Opportunities without an account, and once you join you get Smart Picks matched to your profile, Resume Lab for building your resume and My Journey to keep track of where you have applied and what happened next.
Do I need an account to browse Roles?
No. Anyone can Explore Opportunities, read full listings, browse Workplaces and read the Career Journal without signing in. You need a free account to apply, save Roles to Smart Picks, set up alerts or use Resume Lab. Registration takes a couple of minutes with an email address and a Pakistani mobile number, and your profile can be completed gradually.
Are the Workplaces on DailyJob.pk verified?
Every employer must register with business details before they can Publish a Vacancy, and each listing is checked before it goes live. Workplaces that have completed document verification display a verified badge on their profile and on their Roles. A listing without the badge is not necessarily fraudulent, but we recommend extra care: check the Workplace profile, never pay any fee to apply or join, and report anything that seems wrong.
What is My Journey?
My Journey is your personal dashboard on DailyJob.pk. It shows every Role you have applied to and its current stage, the Opportunities you have saved as Smart Picks, your resume versions from Resume Lab, your alerts and your Membership. It is designed as a timeline so that you can see your search as a story with a beginning, a middle and, ideally, an offer at the end.
How do I report a listing that looks like a scam?
Use the Report this Role link at the bottom of any listing, or write to us through the Contact page. Tell us what concerned you: a request for money, a salary that seems too good for the work, an employer who only communicates through personal messaging accounts, or a listing that asks for identity documents or bank details before an interview. Our team investigates every report, removes listings that break our Content Policy and blocks the accounts responsible. Reports are confidential.
Can I use DailyJob.pk on my phone?
Yes. DailyJob.pk is built to work fully in a mobile browser, so you can Explore Opportunities, apply, check My Journey and update your resume in Resume Lab from any smartphone. Alerts arrive by email so you never miss a new Role that matches your Smart Picks, and applications submitted from a phone are identical to those submitted from a desktop.
Memberships & billing
What do the Free, Growth and Advantage Memberships include?
Free Membership lets you Explore Opportunities, apply to any Role, save Smart Picks, set alerts and use Resume Lab with a starter set of credits each month. Growth adds more Resume Lab credits, the complete template collection, a visibility boost so Workplaces searching for talent see you sooner, and application insights in My Journey. Advantage, also known as the Advantage Pass, gives the largest credit allocation, top placement in employer searches, resume exports without the DailyJob.pk footer and first access to new tools. Prices and exact allocations are listed on the Memberships page.
What is the Advantage Pass?
The Advantage Pass is our top Membership for job seekers who are actively searching and want every edge. Beyond the extra Resume Lab credits and clean PDF exports, Advantage Pass members appear first when Workplaces search the talent pool, see which employers have viewed their application in My Journey and receive Smart Picks before they are shown to other members. It is sold for a fixed period rather than as a rolling subscription, so there is nothing to cancel when your search is over.
What are the employer Membership options?
Workplaces choose between Starter, Business and Enterprise. Starter is for small businesses that Publish a Vacancy now and then and want a simple Hiring Desk to manage applicants. Business adds more concurrent vacancies, featured placement in Explore Opportunities, talent-pool search and multiple Hiring Desk seats for a team. Enterprise is for large organisations and recruitment agencies with high hiring volume, and includes unlimited vacancies, branded Workplace pages, reporting and a dedicated account contact. Compare them on the Memberships page.
How does payment work? I do not have a credit card.
You do not need one. All Memberships are paid by bank transfer. Choose a Membership, and the checkout page shows our account details together with a reference code that identifies your payment. Send the amount from any bank account, mobile wallet or branch counter, then upload a photo of the receipt or type in the transaction number. Our team matches the transfer and switches on your Membership, normally within a working day, and emails you a receipt.
Can I change my Membership later, and what if I want a refund?
You can move up to a higher Membership at any time; you pay only the difference for the remaining period and the extra features unlock once the transfer is confirmed. Moving down happens at the end of the current period so you do not lose anything you have paid for. Because every Membership is activated manually after we see your payment, we look at refund requests individually. Duplicate payments, activation errors and long feature outages are refunded; change of mind after use is not. The Refund Policy page has the full terms.
For workplaces
How do I Publish a Vacancy?
Open your Hiring Desk and select Publish a Vacancy. You will be guided through the title, city, work mode, shift, experience and education requirements, salary range and a description of the day-to-day work, followed by the skills you need and what you offer. We encourage you to state a salary range; listings that do are read and applied to more often. After a quick review for accuracy and safety, your Role goes live in Explore Opportunities and on your Workplace page.
What is the Hiring Desk?
The Hiring Desk is the employer side of DailyJob.pk. From it you Publish a Vacancy, see applications arrive in real time, sort candidates by experience, skills, city or education, move them through stages from new to shortlisted to interview to offer, leave notes for colleagues and message candidates directly. On Business and Enterprise Memberships several people can share the same Hiring Desk, so a hiring manager and an HR coordinator can work on one Vacancy together.
My Vacancy has been under review for a while. What happens now?
Every new Vacancy is read by a person before it is published, and listings from newly registered Workplaces receive a closer look. This usually takes less than a working day. A listing may be sent back to you if it does not describe the actual work, asks candidates to pay anything, includes requirements based on gender, religion or ethnicity, or uses contact details that do not match your registered business. Once your Workplace is verified and has a clean posting history, later Vacancies are approved faster.
For how long does a Vacancy stay open?
A Vacancy stays open until the closing date you choose, subject to the maximum period allowed by your Membership. You can close it early when the Role is filled, extend it if you need more applicants, or republish an expired listing in one step from the Hiring Desk. Closed Vacancies and their applicants stay in your Hiring Desk archive so that you can return to strong candidates when the next Opportunity opens.
Can I search for candidates instead of waiting for applications?
Yes, on the Business and Enterprise Memberships. Talent-pool search lets you look through job seekers who have made their profile discoverable, filtered by Role, skills, experience, education, city and expected salary, and invite the ones you like to apply to a specific Vacancy. Contact details are revealed only when a candidate responds to your invitation, which keeps the process respectful for job seekers and productive for you.
For professionals
How do I apply to a Role I like?
Select Apply on the listing. You can send the resume saved on your profile, choose a specific version from Resume Lab or upload a file. Some Workplaces add two or three short questions or ask for a brief note about why you are interested; answer them specifically rather than generically. Once submitted, the application appears in My Journey with its stage, and you will be notified whenever the Workplace updates it.
What are Smart Picks and how are they chosen?
Smart Picks are the Roles we think fit you best, based on the skills, experience, education, salary expectation, preferred cities and work mode on your profile, compared with what each Workplace asked for when it published the Vacancy. They refresh as new Opportunities arrive. You can also save any listing to your Smart Picks manually. The more complete your profile, the sharper the picks become, and telling us when a pick is off target improves the next ones.
Can I get notified about new Roles without checking every day?
Yes. Run a search with the filters you care about, such as category, city, work mode or experience level, and save it as an alert. Choose instant, daily or weekly delivery and we will email you whenever a new Role matches. You can keep several alerts running at once, for example one for hybrid marketing Roles in Lahore and one for remote Opportunities, and pause or delete them from My Journey whenever you like.
How do I know what happened to my application?
Every application in My Journey shows the stage the Workplace has set: received, under review, shortlisted, interview scheduled, offer or closed. You get a notification each time the stage changes or the Workplace sends you a message. Growth and Advantage members also see when their application was opened and how closely their profile matched the listing, which is useful for deciding whether to follow up or move on.
Resume Lab
What is Resume Lab?
Resume Lab is the DailyJob.pk resume builder. It takes what you have actually done, whether that is professional experience, university projects, internships or freelance work, and helps you turn it into clear, achievement-focused lines. You can paste in a listing and Resume Lab will show which of the employer's keywords your resume already contains and which are missing. You can keep several versions for different kinds of Roles and switch between them when you apply.
How are Resume Lab credits used up?
A credit is spent each time Resume Lab generates or rewrites content for you, such as drafting a summary, converting a job description into bullet points or suggesting improvements to a section. Typing, editing, rearranging and saving your resume by hand never uses credits. Every Membership includes a monthly allocation, with Growth and the Advantage Pass offering more; the current allocations are published on the Memberships page.
What templates does Resume Lab offer?
Resume Lab includes a clean traditional layout for banking, government and corporate applications, contemporary layouts for technology, design and marketing Roles, and a tight one-page template built for fresh graduates. Every template keeps text in a single column with standard headings so that both recruiters and screening software can read it. Free members can use the core templates; the complete collection is included with Growth and the Advantage Pass.
Can I download my resume as a PDF, and will it pass ATS screening?
Yes. Resume Lab exports a text-based PDF, which is the format most Workplaces and applicant tracking systems prefer. Exports on the Free Membership include a small Made with Resume Lab on DailyJob.pk line in the footer; Growth and Advantage exports have no footer. Because the templates avoid tables, images and multi-column layouts and keep your contact details in the body of the page, they are built to be parsed correctly. We cannot promise any resume will be shortlisted, but a Resume Lab export will not be rejected for its formatting.
Still need help?
The DailyJob.pk team replies to every message, usually within one working day. Email support@dailyjob.pk or message us on WhatsApp.