Refund Policy
How bank-transfer payments for Memberships work, the seven-day refund window, what is never refundable and how to ask for your money back.
Memberships on DailyJob.pk are digital services, paid by bank transfer, and we want the rules around refunds to be as clear as the rest of the marketplace. This policy is issued by DailyJob.pk and applies from September 18, 2026 to the Advantage Pass for candidates and to Hiring Desk plans for workplaces.
How payment works
We do not store card details and do not charge automatically. You choose a plan on the Memberships page, receive an order number and our bank account details, transfer the amount in PKR from your own bank account or mobile wallet, and then submit the transaction reference or a screenshot. Our team matches the transfer to your order, usually within one working day, and activates the plan. An invoice is available in your account once activated.
What you are buying
A plan is a fixed period of access to features: featured placement in the Career Feed, extra active vacancies, talent search, premium Resume Lab templates, profile highlighting in Smart Picks, priority support and similar. Because access begins the moment we activate the plan, the service is considered delivered from that moment, in the same way as any digital subscription.
The refund window
You may request a full refund within seven days of activation if you have not materially used the plan. "Materially used" means, for a workplace, publishing or featuring a vacancy or opening candidate contact details through talent search; for a candidate, downloading a premium Resume Lab template or having your profile highlighted in Smart Picks. If you have simply looked around and changed your mind, we will refund you. After seven days, or once the plan has been materially used, the fee is non-refundable, but we will happily help you get value from the remaining period.
Cases that are always refundable
- You transferred money but we could not activate the plan for a reason on our side.
- You paid twice for the same order.
- A feature you paid for was unavailable for a significant part of the plan period, in which case we extend the plan or refund the affected portion, at your choice.
Cases that are not refundable
- A plan that has been materially used, or a period that has already elapsed.
- Featured vacancies that received fewer applications than hoped; we cannot promise a particular response.
- An account or vacancy removed for breaching our Employer Terms, Content Policy or Community Guidelines.
- Transfers sent to a wrong account number by the payer; contact your bank immediately in that case.
- Bank or wallet charges deducted when sending the transfer.
How to ask for a refund
- Email support@dailyjob.pk from the address on your account with the subject "Refund request" and your order number.
- Tell us the reason and the bank account (title, IBAN, bank name) that should receive the money. It must be in the same name as the original payer.
- We acknowledge within two working days and decide within seven. Approved refunds are sent by bank transfer within ten working days of approval, less any bank charges outside our control.
Wrong or partial transfers
If you sent more than the plan price, we refund the difference or credit it to a future plan, whichever you prefer. If you sent less, we hold the order until the balance arrives; if it does not arrive within fourteen days, we refund the partial amount.
Questions
Anything unclear? Write to support@dailyjob.pk before you pay, and we will explain exactly what a plan includes.